Client support
Existing clients, allow us simple, secure remote access to your systems to help
REMOTE SUPPORT
For clients requesting remote support, you can use the Ajay Solutions Remote Support Tool on this page to let us connect to your computer and help fix your problems.
IS IT SAFE?
Ajay Solutions takes your security and privacy very seriously. This tool creates a connection over the internet between us and you, allowing you can see everything we do on your screen. We'll be on the phone throughout support to explain what we're doing and ask any questions we need to. Once the connection is broken, we can't just get back in to your computer - you must initiate another connection.
- The connection is created from your computer only to Ajay Solutions - nobody else can use this to take control of your PC.
- A connection cannot be established without the request of the client (you) and the consent of Ajay Solutions.
- You can disconnect the connection from your end anytime you wish. Instructions on doing this are below.
HOW DOES IT WORK?
You must run our Remote Support Tool from the PC you need help on, which needs a working internet connection. The PC must be running Windows 2000, XP, Vista or Windows Server 2003.
Using the instructions and the link below, you request Ajay Solutions to connect to your PC. We can then see what you see. We share the mouse and keyboard, and you can explain your problem to us over the phone at the same time.
When we're done, the connection can be ended and your computer is all yours again.
What if my internet connection isn't working?
If your internet connection isn't working, give us a call and we'll happily come and take a look in person.
INSTRUCTIONS
Below are instructions for different Windows versions and browsers. Please scroll down to find the instructions suitable for you.
Windows 2000/2003 & XP users with Firefox:
- download the Remote Support Tool (~200kb)
- When you are asked to save the file, click 'OK' (see screenshot).
- Press CTRL+J to open the Firefox 'downloads' window.
- Click 'Open' next to 'ajaysolutions.exe' (see screenshot).
Windows 2000/2003 & XP users with Internet Explorer 6:
- download the Remote Support Tool (~200kb)
- When you are asked to run or save the file, click 'Run' (see screenshot).
- After downloading the file, Internet Explorer will ask if you are sure you want to run the file. Click 'Run' (see screenshot).
Windows 2000/2003 & XP users with Internet Explorer 7:
- download the Remote Support Tool (~200kb)
- When you are asked to run or save the file, click 'Run' (see screenshot).
- After downloading the file, Internet Explorer will ask if you are sure you want to run the file. Click 'Run' (see screenshot).
Windows 2000/2003 & XP users:
- download the Remote Support Tool (~200kb)
- If you are asked to run or save the file, click 'Run'.
- If you only have the option to save the file, save it to somewhere easily accessible and run the file by double-clicking on it.
Windows Vista users with Firefox:
- download the Remote Support Tool (~200kb)
- When you are asked to save the file, click 'OK' (see screenshot).
- Press CTRL+J to open the Firefox 'downloads' window.
- Click 'Open' next to 'ajaysolutions.exe' (see screenshot).
- If you have User Account Control enabled, Vista will ask you for permission to allow the program to run. Ajay Solutions Remote Support Tool is free of viruses and spyware. It doesn't capture, store or report any information about you or your computer. Click 'Allow' to run the program (see screenshot).
Windows Vista users with Internet Explorer 7:
- download the Remote Support Tool (~200kb)
- When you are asked to run or save the file, click 'Run' (see screenshot).
- After downloading the file, Internet Explorer will ask if you are sure you want to run the file. Click 'Run' (see screenshot).
- If you have User Account Control enabled, Vista will ask you for permission to allow the program to run. Ajay Solutions Remote Support Tool is free of viruses and spyware. It doesn't capture, store or report any information about you or your computer. Click 'Allow' to run the program (see screenshot).
Windows Vista users:
- download the Remote Support Tool (~200kb)
- If you are asked to run or save the file, click 'Run'.
- If you only have the option to save the file, save it to somewhere easily accessible and run the file by double-clicking on it.
- If you have User Account Control enabled, Vista will ask you for permission to allow the program to run. Ajay Solutions Remote Support Tool is free of viruses and spyware. It doesn't capture, store or report any information about you or your computer. Click 'Allow' to run the program (see screenshot).
Unfortunately, only operating systems still under mainstream support from Microsoft are be supported by Ajay Solutions. As of January 2007, this includes Windows XP Professional, all Server 2003 products and Windows Vista (all versions).
Please contact us by phone with your support issue on 0845 055 8964 and we will give advice as best we can. There is no charge for this service.
- You will now have the Remote Support Tool open on your screen. Before connecting, please call us on 0845 055 8964 to ensure we are available to support you and to tell you which connection to use.
- When we have told you which connection to use, double-click your mouse on that connection (see screenshot).
- From this point onwards, we will talk you through the support process over the phone.
- To disconnect, move your mouse down to the bottom-right of your screen, and right-click on the yellow icon near the clock. Select 'Close' from the menu (see screenshot).
- You will now have the Remote Support Tool open on your screen. Before connecting, please call us on 0845 055 8964 to ensure we are available to support you and to tell you which connection to use.
- When we have told you which connection to use, double-click your mouse on that connection (see screenshot).
- From this point onwards, we will talk you through the support process over the phone.
- To disconnect, move your mouse down to the bottom-right of your screen, and right-click on the yellow icon near the clock. Select 'Close' from the menu (see screenshot).
